Urban List stands behind the quality of its products and service. If you are not satisfied with your purchase from us for some reason, simply contact us within 14 days of the date of your purchase and, subject to the following criteria and our returns policy, we may refund the product in question, excluding postage and processing costs.
Urban List products are made-to-order with the best quality materials possible using state-of-the-art digital t-shirt printing equipment.
Garment colours are represented accurately by the product colour boxes below the image. Dark coloured and black garments may appear 15% brighter on the t-shirt design online application to make positioning easier, so please refer to the product colour boxes below the image for design accuracy.
Urban List takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:
- Spelling, punctuation or grammatical errors made by the customer
- Inferior quality, blurry or low-resolution of uploaded images
- +/-10% difference in design printing colours, print placement & size
- +/-10% difference in the actual garment colours
- Design errors introduced by the customer in the design creation process
- Errors on proofs that have been approved either in writing or by paying to confirm an order
- Change of mind
- Errors in user-selected options such as product type or size
- Garment shrinkage in wash, provided washing instructions (below) have been followed BYO or supplied garment errors during the print process
- Courier delivery time frames when we have dispatched to the correct address before the due date
Please examine your designs carefully and correct any mistakes prior to placing your order. In an effort to keep costs down and pass savings along to our customers, Urban List does not proof documents created by its customers prior to processing.
Payment of an order constitutes approval, so please ensure that the artwork, quantity and shipping address is correct before payment is made.
- Cold water
- Gentle cycle
- Wash inside-out
- Do not tumble dry
- Dry in shade
Garments will not shrink if the correct washing guidelines on the t-shirt labels are followed; if you believe a damaged garment was washed correctly please send us an email following our return instructions. We do not print content that is offensive to groups of people, especially minorities.